Terms and conditions

Payments
All payments on Boatel's website are done via PayPal's payment system. PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. PayPals network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal delivers a product ideally suited for small businesses, online merchants, individuals and others currently underserved by traditional payment mechanisms.

The size of PayPals network and widening acceptance of their product have helped PayPal become one of the leading payment networks for online auction websites. PayPal is also being increasingly used on other ecommerce sites for the sale of goods such as electronics and household items, the sale of services such as web design and travel, and the sale of digital content. Offline businesses, including lawyers, contractors and doctors, have increasingly begun to receive payments online through PayPal. PayPal's service, which lets users send payments for free, can be used from computers or web-enabled mobile phones.

PayPal (Europe) S.à r.l. et Cie, S.C.A. is duly licenced as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier, with registered office in L-1150 Luxembourg. For more information about Paypal, please visit the website www.paypal.com

Purchase of products

• Click the BUY button for the product that you want to buy.
• You are then linked to Paypal's website and the item is included in the shopping cart.
• In the cart you can then choose the desired quantity of the item.
• If you want to buy other products from Boatel, you can do so by clicking on "Continue shopping" and are then linked back to Boatel's website where you can select more products. Items that you buy are added to the cart.
• The cart displays a summary of the entire order. There is listed what goods the order includes with product name, price, VAT amount, number and order total.
• To change something in your order, you can do that in the cart before moving on to the payment.
• Choose to pay by PayPal or by card payment.
• Fill in your phone and address details for delivery, as well as your email and possibly card details. Confirm the payment.
• You will then receive a receipt to the email address specified in the order. The content of your order is shown on the receipt and we recommend that you save this as a future reference.
• After the payment has been made, the order will be forwarded to Boatel and we'll send an order confirmation to your email address.
• Your goods are delivered according to the information in the order confirmation.

Prices and VAT
Prices of our goods are stated in Swedish kronor including VAT.

Foreign currency
When purchasing goods where you wish to pay in a currency other than Swedish kronor, PayPals exchange service is used. In the cart you can choose what currency you want. For this service there is a changeover fee.

Free shipping
For shipping within Sweden, the freight is free. For shipping abroad, a shipping charge will be added to the order in the shopping cart.

Delivery time
Boatel strives to deliver an ordered item as soon as possible. Normally your order will be delivered within 14 days. More detailed information is provided in the order confirmation that is sent to the buyer's email address. When receiving a delivery, you must check the goods and that the number is in accordance with what you have ordered. If something fails, you should notify Boatel immediately.

14 days of withdrawal
You always have 14 days' right of withdrawal from the day you received the goods, according to the distance contract law. In case you choose to return your item within 14 days, you will be responsible for the return shipping. The right of withdrawal does not apply to our corporate customers, here the terms of the purchase laws apply.

Rules for returning products and the right of withdrawal
The following must be met in case of revocation: - The receipt must be attached to the return. - The product should not be used or broken. - On return, the product must be complete with all accessories.

Uncollected items
Uncollected items are not covered by the right of withdrawal. Packages that have not been collected within fourteen (14) days are returned to Boatel. If this happens, you will have to pay the return fee, as well as a fee for administration and handling.

Guarantee
Boatel provides an one-year warranty on all its products. The warranty is valid on condition that the product has been installed and used in accordance with the instructions provided with the product. In case of warranty repair, we will be responsible for shipping. Contact us and we will provide information on how to proceed.

Complaints
According to the Consumer Buying Act, you have right to complaint within three years from the day that you have purchased your product. Although, you must leave a message about the error "within a reasonable time" after you have detected it. If you advertise within two months, it is always considered as taken place in due time, according to the consumer purchase. However, reasonable time may be longer than two months. As a rule, it is a valid excuse if you have prevented, for example, if you have been ill or away. During the first six months after the purchase, it is the seller's case to prove that the error was not available initially. Otherwise, the error is counted as originally. When it has been more than six months after the purchase, you, as a buyer, must be able to prove that the error was at the beginning. Your right to advertising is in accordance with the Consumer Purchase Act three years after you have received the goods. Read more about the Consumer Buying on the Consumer Agency's website and the Distance Act.Consumer Buyments, the Consumer Services Act and the Distance Act.

Support and availability
On the contact page of the website you will find the information for Boatel that is needed to reach us. We always try to respond within 48 hours.